[BUG] Timeout when trying to get catalog/collections.

Author: aleancarCreated Jul 18, 2026Updated Sep 10, 2026

Labelsbug

Describe the bug Timeout when trying to get catalog of a business account. Even when using your own JID or trying to get a catalog from another business account. The method sock.getCatalog() returns a promise normally that is timed out 1 min later, with an empty response.

To Reproduce Steps to reproduce the behavior:

Create a connection normally (with qrcode or loaded state).
Wait for connection update to open.
Call sock.getCatalog({ jid: businessJid)}) that returns a promise.
The promise is resolved 1min later, with a log message timed out waiting for message and returns {"products": []}.

Full code example:

javascript

import makeWASocket, { Browsers, DisconnectReason, useMultiFileAuthState, jidEncode, jidNormalizedUser  } from 'baileys';
import pino from 'pino';
import QRCode from 'qrcode';

let sock: any;
let businessPhoneNumber = "5511999999999"; //Example number, country code is 55
let businessJid = jidEncode(businessPhoneNumber, "s.whatsapp.net");

const logger = pino({
	name: 'index',
	level: 'info',
	transport: {
		target: 'pino-pretty',
		options: { 
			singleLine: true,
			ignore: "pid,hostname"
		}
	},
});

async function connectToWhatsapp() {
	const { state, saveCreds } = await useMultiFileAuthState('auth_info_baileys')

	sock = makeWASocket({
		auth: state,
		browser: Browsers.ubuntu('Desktop'),
		syncFullHistory: false,
		markOnlineOnConnect: false,
		logger: logger.child({ name: 'baileys' })
	});

	sock.ev.on('creds.update', () => {
		saveCreds();
		logger.info('Credentials saved!');
	});

	sock.ev.on('connection.update', async (update: any) => {
		const { connection, lastDisconnect, qr } = update

		if(qr) {
			logger.info('QrCode:\n' + await QRCode.toString(qr, {type:'terminal'}))
		}
		
		if(connection === 'open') {
			logger.info('Connected!');
			onConnected();
		}
		if(connection === 'close') {
			logger.info('Disconnected!');
			const shouldReconnect = lastDisconnect?.error?.output?.statusCode !== DisconnectReason.loggedOut
			if(shouldReconnect) {
				logger.info('Reconnecting...');
				connectToWhatsapp();
			}
		}
	});
}

async function onConnected() {
	try {
		sock.getBusinessProfile(businessJid)
			.then((result: any) => logger.info(result, 'business info'))
			.catch((err: any) => logger.error(err, 'Business info'));

		sock.getCollections(businessJid, 10)
			.then((result: any) => logger.info(result, 'business collections'))
			.catch((err: any) => logger.error(err, 'Error in business collections'));

		sock.getCatalog({jid: businessJid, limit: 10})
			.then((result: any) => logger.info(result, 'business catalog'))
			.catch((err: any) => logger.error(err, 'Error in business catalog'));

		sock.productCreate({
				originCountryCode: 'BR',
				name: 'Product #1',
				currency: 'BRL',
				description: '',
				price: 0,
				images: [
					{
						url: 'https://example.com/image.png'
					}
				]
			})
			.then((result: any) => logger.info(result, 'business product create'))
			.catch((err: any) => logger.error(err, 'Error in Business product create'));

	} catch(err) {
		logger.error(err, 'An error occurred');
	}
}

async function onExit() {
	try {
		if (sock) {
			await sock.end();
			console.log('Socket closed');
		}
		process.exit(0); 
	} catch (err) {
		console.error(err);
		process.exit(1);
	}
}

process.on('SIGINT', onExit);
process.on('SIGTERM', onExit);

connectToWhatsapp();

Expected behavior

Environment (please complete the following information):

Running [email protected] and [email protected] on Windows.
Is this on a server?
- No, running locally.

What do your connectOptions look like?

This?

javascript

const { state, saveCreds } = await useMultiFileAuthState('auth_info_baileys')

sock = makeWASocket({
    auth: state,
    browser: Browsers.ubuntu('Desktop'),
    syncFullHistory: false,
    markOnlineOnConnect: false,
    logger: logger.child({ name: 'baileys' })
});

Do you have multiple clients on the same IP?
- No
Are you using a proxy?
- No

Additional context It seens that everything related doesn't work? Examples:

javascript

sock.getCollections(businessJid, 10)
	.then((result: any) => logger.info(result, 'business collections'))
	.catch((err: any) => logger.error(err, 'Error in business collections'));

sock.getCatalog({jid: businessJid, limit: 10})
	.then((result: any) => logger.info(result, 'business catalog'))
	.catch((err: any) => logger.error(err, 'Error in business catalog'));

sock.productCreate({
		originCountryCode: 'BR',
		name: 'Product #1',
		currency: 'BRL',
		description: '',
		price: 0,
		images: [
			{
				url: 'https://example.com/image.png'
			}
		]
	})
	.then((result: any) => logger.info(result, 'business product create'))
	.catch((err: any) => logger.error(err, 'Error in Business product create'));

Source: WhiskeySockets/Baileys

View original on GitHub View discussion on GitHub