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#6249·RedisInsight

[Bug]: Redis Insight desktop app cannot complete Google OAuth login when TOTP MFA is enabled

Author: bakikucukcakirogluCreated Jul 21, 2026Updated Aug 20, 2026

Preconditions

  • MFA is enabled on the Redis account.
  • The account uses Google OAuth.
  • Login to the Redis web app works correctly.

Steps to reproduce

  1. Open Redis Insight Desktop.
  2. Select Google OAuth login.
  3. Complete the login successfully in the browser.
  4. Return to Redis Insight Desktop.
  5. Observe that login fails with showing "Request failed with status code 429"

Actual behavior

Redis Insight Desktop fails to complete the login and repeatedly returns 401 user-mfa-required. After several attempts, it returns 429 mfa-quota-exceeded. (see .redis-insight logs below)

This makes the desktop app unusable for me.

Screenshots

Image

Additional context

  • Operating system: macOS 26.5.2
  • Device: Apple Silicon Mac
  • Redis Insight version: 3.6.0
  • Authentication: Google OAuth
  • MFA: TOTP enabled
  • Redis web app login works correctly

Relevant errors:

7/21/2026, 10:15:25 AM | ERROR | CloudUserApiService | Unable to login user | {
  error: {
    type: 'CloudApiUnauthorizedException',
    message: 'Request failed with status code 401',
    stack: undefined,
    cause: {
      errors: {
        timestamp: 1784621725427,
        status: 401,
        code: 'user-mfa-required',
        message: 'user-mfa-required',
        params: '{"smsFactorAvailable":false,"totpFactorAvailable":true}'
      }
    }
  },
  sessionMetadata: {
    data: { data: undefined, requestMetadata: {}, uniqueId: undefined },
    userId: '1',
    accountId: '1',
    sessionId: '1',
    correlationId: '93fb31bb-cc36-4187-a67e-a2e0a29adcba',
    uniqueId: undefined
  },
  data: undefined
}
7/21/2026, 10:15:25 AM | ERROR | CloudUserApiService | Unable to sync user profile | {
  error: {
    type: 'CloudApiUnauthorizedException',
    message: 'Request failed with status code 401',
    stack: undefined,
    cause: {
      errors: {
        timestamp: 1784621725427,
        status: 401,
        code: 'user-mfa-required',
        message: 'user-mfa-required',
        params: '{"smsFactorAvailable":false,"totpFactorAvailable":true}'
      }
    }
  },
  sessionMetadata: {
    data: { data: undefined, requestMetadata: {}, uniqueId: undefined },
    userId: '1',
    accountId: '1',
    sessionId: '1',
    correlationId: '93fb31bb-cc36-4187-a67e-a2e0a29adcba',
    uniqueId: undefined
  },
  data: undefined
}
7/21/2026, 10:15:26 AM | ERROR | CloudUserApiService | Unable to login user | {
  error: {
    type: 'CloudApiUnauthorizedException',
    message: 'Request failed with status code 401',
    stack: undefined,
    cause: {
      errors: {
        timestamp: 1784621726542,
        status: 401,
        code: 'user-mfa-required',
        message: 'user-mfa-required',
        params: '{"smsFactorAvailable":false,"totpFactorAvailable":true}'
      }
    }
  },
  sessionMetadata: {
    data: { data: undefined, requestMetadata: {}, uniqueId: undefined },
    userId: '1',
    accountId: '1',
    sessionId: '1',
    correlationId: '93fb31bb-cc36-4187-a67e-a2e0a29adcba',
    uniqueId: undefined
  },
  data: undefined
}
7/21/2026, 10:15:26 AM | ERROR | CloudUserApiService | Unable to sync user profile | {
  error: {
    type: 'CloudApiUnauthorizedException',
    message: 'Request failed with status code 401',
    stack: undefined,
    cause: {
      errors: {
        timestamp: 1784621726542,
        status: 401,
        code: 'user-mfa-required',
        message: 'user-mfa-required',
        params: '{"smsFactorAvailable":false,"totpFactorAvailable":true}'
      }
    }
  },
  sessionMetadata: {
    data: { data: undefined, requestMetadata: {}, uniqueId: undefined },
    userId: '1',
    accountId: '1',
    sessionId: '1',
    correlationId: '93fb31bb-cc36-4187-a67e-a2e0a29adcba',
    uniqueId: undefined
  },
  data: undefined
}
7/21/2026, 10:15:40 AM | INFO | CloudAuthService | Handling a callback with a query having code,state keys | { error: undefined, data: undefined }
7/21/2026, 10:15:41 AM | ERROR | CloudUserApiService | Unable to login user | {
  error: {
    type: 'CloudApiInternalServerErrorException',
    message: 'Request failed with status code 429',
    stack: undefined,
    cause: {
      errors: {
        timestamp: 1784621741804,
        status: 429,
        code: 'mfa-quota-exceeded',
        message: '',
        params: ''
      }
    }
  },
  sessionMetadata: {
    data: { data: undefined, requestMetadata: {}, uniqueId: undefined },
    userId: '1',
    accountId: '1',
    sessionId: '1',
    correlationId: 'a01a3600-168d-4f69-8573-1d3bae86f989',
    uniqueId: undefined
  },
  data: undefined
}
7/21/2026, 10:15:41 AM | ERROR | CloudUserApiService | Unable to sync user profile | {
  error: {
    type: 'CloudApiInternalServerErrorException',
    message: 'Request failed with status code 429',
    stack: undefined,
    cause: {
      errors: {
        timestamp: 1784621741804,
        status: 429,
        code: 'mfa-quota-exceeded',
        message: '',
        params: ''
      }
    }
  },
  sessionMetadata: {
    data: { data: undefined, requestMetadata: {}, uniqueId: undefined },
    userId: '1',
    accountId: '1',
    sessionId: '1',
    correlationId: 'a01a3600-168d-4f69-8573-1d3bae86f989',
    uniqueId: undefined
  },
  data: undefined
}

Source: redis/RedisInsight

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