Funnel step click-through is broken: blue (completed) segment does nothing, red (dropped-off) segment opens unrelated sessions
Author: neelamkhan467Created Aug 11, 2026Updated Aug 11, 2026
Labelsbug
Environment:
- Self-hosted OpenReplay
- Browser: Chrome
- A multi-step funnel card, default "Past 30 Days" range
Summary: Clicking on a funnel step's bar segments doesn't reliably drill into the right sessions:
- Clicking the blue (completed) portion of a step does nothing — the Sessions panel doesn't update at all.
- Clicking the red (dropped-off) portion of a step opens a session list, but the sessions shown don't belong to that step's drop-off cohort — they're missing all of the funnel's custom events, including earlier steps they'd need to have completed to count as "reached this step, then dropped."
The Sessions panel appears to default to showing only sessions that completed the entire funnel (matching the "Total conversion" count at the bottom of the card), and per-step segment clicks don't reliably override that.
Steps to reproduce:
- Create a multi-step funnel from custom events, e.g.
step1 → step2 → step3 → ... → stepN. - Note a middle step with a partial split (some sessions completed it, some didn't).
- Click the blue portion of that step's bar → observe no change to the Sessions panel below.
- Click the red portion of the same step's bar → a session list does appear, but opening any of those sessions (or checking them in Data Management → Activity) shows none of the funnel's events at all.
Expected behavior:
- Clicking the blue portion should show sessions that completed that step.
- Clicking the red portion should show sessions that completed the previous step but not this one.
Actual behavior:
- Blue segment: no interaction/response.
- Red segment: opens sessions unrelated to the funnel entirely.
Impact: The funnel widget's headline percentages are correct, but its interactive drill-down (the main way to investigate drop-off or inspect completions) doesn't work for individual steps — it only reflects the full-funnel-completion cohort by default, and clicking segments either does nothing or surfaces the wrong data.
Source: openreplay/openreplay