#1755·SurfSense

[BUG] Cloud TikTok scraper fails with ERR_PROXY_AUTH_UNSUPPORTED

Author: noucairCreated Sep 8, 2026Updated Sep 9, 2026
Labelsbug

Bug Description

I am using the paid SurfSense Cloud version with active credits.

The TikTok scraper repeatedly fails when scraping a common hashtag such as "Zara".

Error:

Page.goto: net::ERR_PROXY_AUTH_UNSUPPORTED at https://www.tiktok.com/robots.txt Call log:

I also noticed:

  • Reddit scraper returns Success but 0 items for "Zara"
  • Google Search scraper returns Success but 0 SERP pages for "Zara"

These results also happen directly from the SurfSense API Playground.

Deployment Type

  • SurfSense Cloud (hosted version)
  • Self-hosted version

Steps to Reproduce

  1. Open API Playground.
  2. Select TikTok scraper.
  3. Use hashtag "Zara".
  4. Run the scraper.
  5. The request fails with ERR_PROXY_AUTH_UNSUPPORTED.

TikTok input:

{ "hashtags": ["Zara"], "max_items": 10, "results_per_page": 10 }

Reddit input:

{ "search_queries": ["Zara"] }

Google Search input:

{ "queries": ["Zara"] }

Expected Behavior

TikTok should return scraping results instead of a proxy authentication error.

Reddit and Google Search should return results for a common query such as "Zara".

Additional Information

This happens directly in the SurfSense API Playground, not only through my application.