Cannot create creditmemo
Author: thomas-kl1Created Sep 17, 2026Updated Sep 18, 2026
LabelsIssue: ready for confirmationReported on 2.4.x
Preconditions and environment
No response
Steps to reproduce
- Place an order with multiple items
- Invoice partially the order + the shipping
- Invoice the lasting items
- Create a credit memo from the last invoice (the one without the shipping amounts). The shipping are filled to be refunded. Refund some or no items at all.
- Proceed the refund.
- The refund miss the shipping tax (the totals in the summary are wrongs - but the refund is correct)
- Create a credit memo from the invoice with the captured shipping amounts.
- There's a fatal error ‘main.ERROR: Maximum shipping amount allowed to refund is: €0.00 [] []‘
Expected result
The totals in the creditmemo are correct and reflect what will be refunded. I can create a new credit memo afterward for the invoice with the shipping amounts.
Actual result
There's a fatal error ‘main.ERROR: Maximum shipping amount allowed to refund is: €0.00 [] []‘
Additional information
No response
Release note
No response
Triage and priority
- Severity: S0 - Affects critical data or functionality and leaves users without workaround.
- Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
- Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
- Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
- Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.
Source: magento/magento2