#41277·magento2

Cannot create creditmemo

Author: thomas-kl1Created Sep 17, 2026Updated Sep 18, 2026
LabelsIssue: ready for confirmationReported on 2.4.x

Preconditions and environment

No response

Steps to reproduce

  • Place an order with multiple items
  • Invoice partially the order + the shipping
  • Invoice the lasting items
  • Create a credit memo from the last invoice (the one without the shipping amounts). The shipping are filled to be refunded. Refund some or no items at all.
  • Proceed the refund.
  • The refund miss the shipping tax (the totals in the summary are wrongs - but the refund is correct)
  • Create a credit memo from the invoice with the captured shipping amounts.
  • There's a fatal error ‘main.ERROR: Maximum shipping amount allowed to refund is: €0.00 [] []‘

Expected result

The totals in the creditmemo are correct and reflect what will be refunded. I can create a new credit memo afterward for the invoice with the shipping amounts.

Actual result

There's a fatal error ‘main.ERROR: Maximum shipping amount allowed to refund is: €0.00 [] []‘

Additional information

No response

Release note

No response

Triage and priority

  • Severity: S0 - Affects critical data or functionality and leaves users without workaround.
  • Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
  • Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
  • Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
  • Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.