#8298·lens

Grey screen on launch due to GPU process crash and "Unable to find helper app" on macOS 15.2

Author: xucq07Created Mar 4, 2026Updated Aug 6, 2026
Labelsbug

Describe the bug After launching Lens, the application displays a solid grey screen. No UI elements, clusters, or menus are rendered.

To Reproduce Steps to reproduce the behavior:

Open the Lens application.

The application window initializes.

Observe the persistent grey screen.

Expected behavior The application should load the dashboard and display the connected clusters or the home screen normally.

Screenshots Describe the bug After launching Lens, the application displays a solid grey screen. No UI elements, clusters, or menus are rendered.

To Reproduce Steps to reproduce the behavior:

Open the Lens application.

The application window initializes.

Observe the persistent grey screen.

Expected behavior The application should load the dashboard and display the connected clusters or the home screen normally.

Screenshots

Image

Environment (please complete the following information):

Lens Version: 2026.2.111511-latest

OS: macOS 15.2 (24C101)

Installation method: DMG

Logs:

warn: ▪ [LENS-CORE-MAIN]: Excluded a total of 4 certificates +1ms [0304/082343.869183:FATAL:electron/shell/app/electron_main_delegate_mac.mm:65] Unable to find helper app [0304/082343.871393:FATAL:electron/shell/app/electron_main_delegate_mac.mm:65] Unable to find helper app [1622:0304/082343.885832:ERROR:content/browser/network_service_instance_impl.cc:595] Network service crashed, restarting service. [1622:0304/082343.886024:ERROR:content/browser/gpu/gpu_process_host.cc:964] GPU process exited unexpectedly: exit_code=5 [0304/082343.937585:FATAL:electron/shell/app/electron_main_delegate_mac.mm:65] Unable to find helper app [0304/082343.937623:FATAL:electron/shell/app/electron_main_delegate_mac.mm:65] Unable to find helper app [1622:0304/082343.938281:ERROR:content/browser/network_service_instance_impl.cc:595] Network service crashed, restarting service. [1622:0304/082343.938501:ERROR:content/browser/gpu/gpu_process_host.cc:964] GPU process exited unexpectedly: exit_code=5 info: ▪ [SHELL-SYNC]: Synced shell env at 2026-03-04T00:23:43.943Z +75ms [0304/082343.963700:FATAL:electron/shell/app/electron_main_delegate_mac.mm:65] Unable to find helper app [0304/082343.963780:FATAL:electron/shell/app/electron_main_delegate_mac.mm:65] Unable to find helper app [1622:0304/082343.964447:ERROR:content/browser/network_service_instance_impl.cc:595] Network service crashed, restarting service. [1622:0304/082343.964666:ERROR:content/browser/gpu/gpu_process_host.cc:964] GPU process exited unexpectedly: exit_code=5 [0304/082344.016503:FATAL:electron/shell/app/electron_main_delegate_mac.mm:65] Unable to find helper app [0304/082344.016621:FATAL:electron/shell/app/electron_main_delegate_mac.mm:65] Unable to find helper app [1622:0304/082344.017203:ERROR:content/browser/gpu/gpu_process_host.cc:964] GPU process exited unexpectedly: exit_code=5 [1622:0304/082344.017212:FATAL:content/browser/gpu/gpu_data_manager_impl_private.cc:415] GPU process isn't usable. Goodbye. zsh: trace trap /Applications/Lens.app/Contents/macOS/Lens

Kubeconfig:

(Leave blank or paste your sanitized config here) Additional context The issue persists even after restarting the application. It appears to be a rendering or initialization failure on macOS 15.2.