#31592·immich

Profile picture doesnt load on mobile after opening app while server was offline once

Author: JordyEGNLCreated Sep 15, 2026Updated Sep 17, 2026
Labels📱mobile

I have searched the existing issues, both open and closed, to make sure this is not a duplicate report.

  • Yes

The bug

When I opened the app while updating to 3.2.1 the app couldn't connect to the server (of course), but after that the profile picture did not load either.

This happened too a while back, so it's not an issue exclusieve to 3.2.1 and is fixed after clearing the app cache. It does not seem to fix itself though, even after force stopping the app

The OS that Immich Server is running on

Ubuntu Server 24.10

Version of Immich Server

V3.2.1

Version of Immich Mobile App

V3.2.1

Platform with the issue

  • Server
  • Web
  • Mobile

Device make and model

Pixel 10 Pro

Your docker-compose.yml content

.

Your .env content

.

Reproduction steps

  1. Stop the server
  2. Open your immich android app (it fails to load assets and profile picture)
  3. Start the server
  4. Open the immich app again, assets will load, but profile picture stays blank ...

Relevant log output

Additional information

No response