Profile picture doesnt load on mobile after opening app while server was offline once
Author: JordyEGNLCreated Sep 15, 2026Updated Sep 17, 2026
Labels📱mobile
I have searched the existing issues, both open and closed, to make sure this is not a duplicate report.
- Yes
The bug
When I opened the app while updating to 3.2.1 the app couldn't connect to the server (of course), but after that the profile picture did not load either.
This happened too a while back, so it's not an issue exclusieve to 3.2.1 and is fixed after clearing the app cache. It does not seem to fix itself though, even after force stopping the app
The OS that Immich Server is running on
Ubuntu Server 24.10
Version of Immich Server
V3.2.1
Version of Immich Mobile App
V3.2.1
Platform with the issue
- Server
- Web
- Mobile
Device make and model
Pixel 10 Pro
Your docker-compose.yml content
.
Your .env content
.
Reproduction steps
- Stop the server
- Open your immich android app (it fails to load assets and profile picture)
- Start the server
- Open the immich app again, assets will load, but profile picture stays blank ...
Relevant log output
Additional information
No response
Source: immich-app/immich