Add native integration with GLPI API to automatically create and resolve tickets on check failures
Author: simoneranucciCreated Apr 8, 2026Updated Apr 9, 2026
Labelsnew integration
Hello, I would like to suggest adding a native integration with GLPI, using its REST API, to automatically create and manage incident tickets based on Healthchecks status.
Many organizations use GLPI as their ITSM and ticketing platform. When a Healthchecks check goes down (or optionally becomes late), it would be very useful to automatically create a ticket in GLPI. When the check returns up, the same ticket could be automatically updated or resolved.
This would allow seamless integration between service monitoring and incident management workflows.
The integration UI could allow configuration of:
- GLPI Base URL (example: https://glpi.example.com/apirest.php)
- App-Token
- User Token
- Default Entity ID
- Default Category (optional)
- Default Assigned Group/User (optional)
Behavior options:
- Create ticket on DOWN only
- Create ticket on DOWN and LATE
- Resolve ticket automatically on UP
Source: healthchecks/healthchecks