#2375·cryptpad

Stop helpdesk automatically scrolling to archived tickets after sending reply

Author: zuzanna-mariaCreated Sep 7, 2026Updated Sep 7, 2026
LabelsUI/UXModeration & support

Description

When sending a response to a ticket through the helpdesk, the UI automatically "jumps" down to the bottom of the "Archived tickets" section. This is annoying and unnecessary, as when replying to multiple tickets in a row, you lose your place and then have to scroll back up each time to the main inbox.

Steps to reproduce

  1. Answer support desk ticket
  2. UI "jumps" down to "Archived tickets" section of inbox
  3. Have to scroll back up every time to return to unanswered tickets

Relevant logs

bash

Expected behavior

The UI stays in the same place when a reply is sent

Which operating system are you using?

No response

What browsers are you seeing the problem on?

No response

Extensions

n/a

Version

2026.5.1