Stop helpdesk automatically scrolling to archived tickets after sending reply
Author: zuzanna-mariaCreated Sep 7, 2026Updated Sep 7, 2026
LabelsUI/UXModeration & support
Description
When sending a response to a ticket through the helpdesk, the UI automatically "jumps" down to the bottom of the "Archived tickets" section. This is annoying and unnecessary, as when replying to multiple tickets in a row, you lose your place and then have to scroll back up each time to the main inbox.
Steps to reproduce
- Answer support desk ticket
- UI "jumps" down to "Archived tickets" section of inbox
- Have to scroll back up every time to return to unanswered tickets
Relevant logs
Expected behavior
The UI stays in the same place when a reply is sent
Which operating system are you using?
No response
What browsers are you seeing the problem on?
No response
Extensions
n/a
Version
2026.5.1
Source: cryptpad/cryptpad