#6673·chatwoot

[CW-1974] Forwarding an email message from a conversation

Author: aerostovtsevCreated Mar 15, 2023Updated Sep 16, 2026
Labelsfeature-request📮 channel/email🧄 feature/agent-ui

Hi! Email source is connected to Chatwoot - [email protected]. How is it possible to implement the scenario of resending email from a conversation. Details:

  1. Customer [email protected] send a message to the mailbox [email protected] - ok
  2. A new conversation is created. The message contains information - From, To, Subject, content and attachments - ok
  3. It is required from the Chatwoot interface to send email (The message that initiated the creation of this conversation) with all its data to [email protected]

How to implement step 3 in Chatwoot interface? Subtitles do not contain all the information.

CW-1974