WhatsApp integration never triggers any event — all message types affected, not just orders

Make sure the issue is related to Botpress Cloud.

• I confirm that the reported bug or feature request is not related to Botpress v12 and below (on premise version)

Report ID

report_01M09WQBK05YBFJ2DXZP8K3RRF

Description of the bug or feature request

Description: Related to but distinct from #15049 (which is specific to type: "order" messages) — in my case, no message type at all triggers any event in Botpress via WhatsApp, including plain text messages (“hola”, etc).

I have a WhatsApp Business number connected to Botpress via OAuth. The integration shows as “Connected” in Botpress Studio, but the WhatsApp channel has never been invoked at all (“Never invoked” status in Communication Channels), while Webchat works normally and is invoked regularly.

Steps to reproduce:

1.	Connect WhatsApp integration to Botpress via OAuth
2.	Send any message (plain text) from a personal WhatsApp to the connected business number
3.	Observe that:
•	No event is received in Botpress (confirmed via Inspect → Events — zero WhatsApp events ever appear)
•	Message shows as delivered (gray check) in personal WhatsApp, but never marked as read (never turns blue)
•	Communication Channels panel shows WhatsApp as “Never invoked”

Evidence:

•	OAuth Connection: Connected
•	Deployed Channels shows both Webchat and WhatsApp as deployed
•	In Meta’s WhatsApp Manager, message insights show 0 sent/delivered messages over 30 days despite messages appearing as delivered in my personal WhatsApp

Hypothesis (per Meta Developer Support): If the OAuth token used for the subscription lacks admin permissions over the WABA, the subscribed_apps registration for the messages field may fail silently, meaning zero webhook events of any kind are ever sent.

Details:

•	WABA ID: 2480870342386460
•	Phone Number ID: 1223566950836765
•	Business ID: 476716195217112

Could someone confirm whether the subscribed_apps registration for this WABA completed successfully, and whether the OAuth token used has the necessary whatsapp_business_messaging and whatsapp_business_management permissions?