[Integrations/WhatsApp] order messages are not triggering any event in Botpress

Make sure the issue is related to Botpress Cloud.

• I confirm that the reported bug or feature request is not related to Botpress v12 and below (on premise version)

Report ID

No response

Description of the bug or feature request

Description

When a user sends a WhatsApp catalog order (cart checkout), no event is created in Botpress. The message appears to be swallowed by the integration and never reaches the workflow.

Expected behavior

An event should be created for order messages, allowing them to be handled in workflows (e.g., via event.payload or a dedicated event type).

Actual behavior

• No event is triggered
• The workflow entry point (Start) is not reached
• “Wait for user input” / message listener cards are not triggered
• The message is completely ignored by the system

Steps to reproduce

1. Connect WhatsApp integration to Botpress

2. Send a product order via WhatsApp catalog (cart checkout)

3. Observe that:

   • No event is received
   • No workflow is triggered

Additional context

• Other message types (text, buttons, etc.) work correctly
• Only order messages (type: "order") are affected

Suggested improvement

Either:

• Support order as a first-class event type or
• At least pass the raw payload to workflows via event.payload

Impact

This prevents handling WhatsApp catalog orders inside Botpress workflows, making it difficult to build commerce flows without external webhooks.