Users: accepted Viewers not transferred from Simple to Atomic
Author: ramonjdCreated Feb 4, 2025Updated Sep 16, 2026
LabelsBug[Pri] NormalAtomic Upgrade Flows[Feature] User ManagementQuality Sprint: Week 1Quality Sprint: Week 2
Context and steps to reproduce
What I expected
If I have site "Viewers" on a simple site, I expect them to be transferred if I upgrade my site and transfer it to Atomic.
What happens
"Viewer" users on a private simple site are lost when transferring that simple site to Atomic.
Pending Viewer invitations don't appear to be affected.
How to reproduce
- Create a private simple site. Ensure the WordPress.com "Default view" is enabled, not the WP-Admin view since Viewers are shown there.
- Invite a few "Viewer" users
- One or more of those Viewers should accept the invitation, leaving one or more unaccepted.
- Check your users page at
https://wordpress.com/people/team/[YOUR_SITE] - Upgrade to a Business plan and install/activate a plugin, e.g., Holly Dolly, to initiation the transfer. The transferred site should still be marked as private.
- Ensure the WordPress.com "Default view" is enabled, not the WP-Admin view since Viewers are shown there.
- Visit
https://wordpress.com/people/team/[YOUR_SITE] - Observe that your accepted Viewers are gone!
Screenshots
Simple site before transfer
Atomic site after transfer
Site owner impact
More than 60% of the total website/platform users
Severity
Moderate
What other impact(s) does this issue have?
No response
If a workaround is available, please outline it here.
No response
Platform
Atomic, Simple
Source: Automattic/wp-calypso