#99245·wp-calypso

Users: accepted Viewers not transferred from Simple to Atomic

Author: ramonjdCreated Feb 4, 2025Updated Sep 16, 2026
LabelsBug[Pri] NormalAtomic Upgrade Flows[Feature] User ManagementQuality Sprint: Week 1Quality Sprint: Week 2

Context and steps to reproduce

What I expected

If I have site "Viewers" on a simple site, I expect them to be transferred if I upgrade my site and transfer it to Atomic.

What happens

"Viewer" users on a private simple site are lost when transferring that simple site to Atomic.

Pending Viewer invitations don't appear to be affected.

How to reproduce

  1. Create a private simple site. Ensure the WordPress.com "Default view" is enabled, not the WP-Admin view since Viewers are shown there.
  2. Invite a few "Viewer" users
  3. One or more of those Viewers should accept the invitation, leaving one or more unaccepted.
  4. Check your users page at https://wordpress.com/people/team/[YOUR_SITE]
  5. Upgrade to a Business plan and install/activate a plugin, e.g., Holly Dolly, to initiation the transfer. The transferred site should still be marked as private.
  6. Ensure the WordPress.com "Default view" is enabled, not the WP-Admin view since Viewers are shown there.
  7. Visit https://wordpress.com/people/team/[YOUR_SITE]
  8. Observe that your accepted Viewers are gone!

Screenshots

Simple site before transfer

Image

Atomic site after transfer

Image

Site owner impact

More than 60% of the total website/platform users

Severity

Moderate

What other impact(s) does this issue have?

No response

If a workaround is available, please outline it here.

No response

Platform

Atomic, Simple