Unresponsive support: repeated cancellation requests ignored for paid subscription

I’m opening this issue to warn other users about unresponsive support regarding subscription cancellation.

I have repeatedly requested cancellation of a paid Tunnelto subscription for an account I no longer use and no longer have email access to. Cancellation via support is required per the ToS, but none of my emails have received a response.

Contact attempts (no replies):

• Dec 1, 2025 – [email protected]
• Jan 9, 2026 – [email protected]
• Jan 20, 2026 – [email protected]
• Jan 20, 2026 – [email protected]

Payments are still being charged.

Why this is important

• No effective way to cancel if you lose access to the original account email
• Billing continues despite documented cancellation requests
• Support appears non-responsive for critical billing issues

Happy to close this issue immediately once the subscription is canceled and confirmed.